Thank you for shopping at Mafa Lelei. We strive to provide the best products and services to our customers. Please read our refund policy to understand the conditions under which refunds are processed.

1. Cancellation Policy:

If a cancellation request is made after paying 50% of the total order amount and before the production team commences work, the client will forfeit the paid deposit.
Cancellation requests made after the commencement of production will result in the forfeiture of the paid deposit.

2. Product Discrepancy Policy:

In the event that the proposed product significantly differs from the actual delivered product, clients are eligible for a full refund.
To claim a refund for product discrepancies, clients must provide clear photographic evidence showcasing the variance between the proposed and delivered product.
Refund requests must be made within the specified time frame.

3. Refund Procedure:

Clients must notify us of any cancellation or product discrepancy requests via email at support@mafalelei.com within 7 days.
Refund requests will be reviewed within 48 hours of receiving the complaint.
If the refund request is approved, the refund will be processed within 14 days via the original payment method.

4. 100% Money Back Guarantee:

Our commitment to customer satisfaction includes a 100% money-back guarantee for products that significantly deviate from the initially proposed design.

5. Contact Information:

For any questions or concerns related to refunds and cancellations, please contact our customer support team at support@mafalelei.com or fill in the contact us form. We will get back to you within 48 hours.

Please note that this refund policy is subject to change without notice. It is advisable to review our refund policy periodically for any updates.

Thank you for choosing Mafa Lelei. We appreciate your trust in our products and services!