Terms and Conditions

Welcome to Mafa Lelei! By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our services.

1. Acceptance of Terms:

By accessing or using our website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

2. Order Placement:

To place an order, you must provide accurate and complete information.
Orders are subject to availability, and we reserve the right to cancel or refuse any order at our discretion.

3. Payment:

Payments must be made in half (50%) before the production team commences work.
If you cancel an order after paying 50% of the total order amount and before production starts, you will forfeit the paid deposit.

4. Product Descriptions:

We make every effort to display accurate product descriptions. However, we do not warrant that product descriptions or other content on our site are accurate, complete, reliable, current, or error-free.

5. Product Discrepancies:

In the event that the proposed product significantly differs from the actual delivered product, clients are eligible for a full refund.
Refund requests must be made within the specified time frame and include clear photographic evidence showcasing the variance between the proposed and delivered product.

6. 100% Money Back Guarantee:

We offer a 100% money-back guarantee for products that significantly deviate from the initially proposed design.

7. Refund and Cancellation Procedure:

To request a refund or cancellation, notify us via email at support@mafalelei.com within the specified time frame.
Cancellation requests made after the commencement of production will result in the forfeiture of the paid deposit.
Refund requests will be reviewed within 48 hours of receiving the complaint.
If the refund request is approved, the refund will be processed within 14 days via the original payment method.

8. Intellectual Property:

All content on our website, including images, logos, text, and graphics, is the property of Mafa Lelei and is protected by copyright laws.

9. Limitation of Liability:

Mafa Lelei shall not be liable for any indirect, incidental, special, consequential, or punitive damages.

10. Contact Information:

For any questions or concerns related to these Terms and Conditions, please contact our customer support team at support@mafalelei.com or fill in the contact us form. We will get back to you within 48 hours.

Thank you for choosing Mafa Lelei. We appreciate your business!